Company Policy

This Policy Note describes our Policies and procedures on the collection, use, disclosure and refund matters when You use our Services and tells You about Your privacy and rights and how the law protects You. We use Your Personal data to improve the quality of our Service, and You consent to the collection and use of such information in accordance with this Company Policy. 

DEFINITIONS

For the purposes of this Company Policy Note:

You means the person accessing or using the Services, or the Company, or any other legal entity.

Company (hereinafter referred to as either the Company, We, Us, or Our in this Note) refers to SBMP SOLUTIONS SDN BHD. 

Service refers to any of the Company’s programs, courses, and training modules. 

Usage Date or Data refers to any information or data collected, whether automatically or manually. 

Consumer means a natural person. 

COLLECTING AND USING YOUR DATA COLLECTED

Types of Data 

  • Personal Data

  • Email address

  • First and last name

  • Phone number

  • Address, state, province, city, ZIP / Postal code, and house / unit number

  • Usage Data

Purpose and Usage of Personal Date Collected

1. To provide and maintain the quality of our service
2. To contact you
3. To provide you with news, special offers and general information regarding our service and updates
4. To manage your requests

Retention of Your Personal Data

The Company will retain Your Personal / Usage Data only for as far as is required for the objectives stated in the Policy Note. 

 


TRANSFER OF YOUR PERSONAL DATA

Your information, regarding Personal Data, or more specifically, Video Recording of the course, is only processed at the Company’s operating offices and by the employees of the Company and is/are not shared with any third parties. 

Disclosure of Data / Personal Data collected

Law Enforcement

Under certain situations, the Company may be required to disclose your Personal Data / Usage Data if ordered to do so by the court or any legal enforcement units; however, it is only until the extent required by law and all other information and date will remain undisclosed.

Security of Data

We work 24/7 to ensure that all Data collected remain safe at all times; however, remember that no method or means of transmission over the internet or electronics storage is 100% secure and thus the Company, can’t guarantee its intact security. 

REFUND

Possible Refund Matters

1. When the Service is rendered

You are not eligible for a refund if the service is rendered till the last day of the course /program. However, you may still ask for a partial / full refund depending on the situation, if You decide to discontinue the program at least by one day prior to its completion. 

2. When the Service is not rendered

You are eligible for a refund if you paid the full course fees / deposit but decided to request for a refund. Please note that a 10% admin fee / processing fee may be imposed on refunds issued to a bank account or credit / debit card issued outside Malaysia. 

CONTACT US

If you have any inquiries or require further assistance, do not hesitate to contact us: